ShangShuce Consulting on optimization and reengineering of lean management processes

A process refers to a series of interrelated activities that collectively create value for customers. Under the traditional function-centered management model, processes are concealed behind bloated organizational structures, leading to complex operations, low efficiency, and endless customer complaints. The entire organization forms what is known as the "cask effect".

The process consulting services provided by Shangshuce encompass three levels: process construction, process optimization, and process reengineering. For start-up companies, Shangshuce can deliver systematic and comprehensive process systems to help companies quickly standardize their operations. For growing companies, Shangshuce can assist in diagnosing process issues, optimizing processes, and improving efficiency and effectiveness. For mature and restructuring companies, Shangshuce can help companies rebuild the framework of their process systems, achieve system integration of the process systems, and even develop process-based management transformation plans.

Our services include: 

1. Process framework planning and end-to-end design

By integrating enterprise development strategies with value chain analysis, we conduct top-level design for process management, forming an end-to-end process framework and classification and grading list that covers the entire business chain, establishing a clear process structure for the enterprise. By clarifying process owners and monitoring mechanisms, we promote the clarification of cross-departmental responsibilities and interface relationships, breaking down departmental barriers and integrating fragmented departmental processes into a unified company-level process system, systematically enhancing organizational operational efficiency.   

 2. Key process analysis and optimization

Focusing on the core business domains of enterprises (such as research and development, supply chain, marketing, finance, etc.), we conduct in-depth analysis and optimization of key processes based on current issues and management priorities. By clarifying cross-departmental collaboration rules, responsibility boundaries, and interface standards, we help enterprises establish standardized form templates and operational norms, transforming past successful experiences into reproducible and inheritable process assets, ensuring efficient and controllable business operations.   

 3. Integration of integrated management system

Addressing the issue of "multiple systems coexisting and execution being disconnected" within enterprises (such as ISO9000, internal control, HSE, etc.), we take processes as the main thread, integrating scattered institutional norms and standard manuals into a unified process-based management system. Through the design of "integrating multiple standards", we eliminate conflicts and redundancies between systems, achieve the integration and implementation of management requirements, avoid the phenomenon of "two separate skins" between systems and business, and enhance management consistency and execution.   

 4. Establishment of a long-term effective process mechanism

We assist enterprises in establishing process governance mechanisms, including performance monitoring based on KPIs, process audits, and a continuous improvement loop. Simultaneously, through talent development programs (such as professional competency training in process management), we ensure the long-term operation of process management, transforming process optimization from a "short-term project" into "normal management", and achieving sustainable improvement in enterprise process capabilities.   

 5. Process modeling and digital solidification

Utilizing process modeling tools such as Visio and ARIS, we construct process panoramas for enterprises, visually presenting process logic and key nodes to facilitate employee understanding and learning. Building on this foundation, we offer recommendations for process digitization (E-ization) needs, integrating standardized processes into information systems (such as ERP and MES) to achieve process automation and data-driven operations, thereby enhancing management efficiency and collaboration levels.   

The business consulting services provided by our company start with systematic process optimization, precisely addressing the five core pain points that enterprises face:

 1. Support for the implementation of strategic transformation

After formulating corporate strategic objectives, how can we achieve effective support through value chain design optimization? Based on process framework planning, we decompose the strategy into executable process actions and ensure the precise implementation of strategic intentions in business operations through end-to-end process design.   

 2. Customer-oriented process collaboration

In the era of mobile internet, how can enterprises establish a process for deep interaction with customers? How can they form a customer-centric mechanism for rapid response and cross-departmental collaboration? We sort out and optimize key processes, reconstruct process design oriented towards customer value, clarify the transmission path and feedback mechanism of customer needs in the process, and achieve efficient internal and external collaboration.   

 3. System construction of end-to-end process

Although each department has conducted process mapping, it remains at the departmental level. How can we establish an end-to-end process from a company-wide perspective? Through process framework planning and key process integration, we connect fragmented departmental processes into a complete business chain, eliminating cross-departmental barriers and forming enterprise-level systematic capabilities.   

 4. Multi-system integration and conflict resolution

If a company has established multiple systems such as ISO9000, internal control, and HSE, but faces the dilemma of "manual overlap and conflicting implementations", we take processes as the main thread, integrating the requirements of multiple systems into unified operational norms and institutional documents. This approach avoids duplication and conflicts between systems, ensuring consistency and operability of management requirements.   

 5. Implementation and continuous improvement of process execution

Despite numerous process systems, the lack of implementation monitoring and improvement mechanisms has led to "fine management becoming a mere slogan". We establish long-term process mechanisms (such as performance monitoring, auditing, and an improvement loop), and combine them with digital solidification methods to ensure seamless connection from process design to implementation, promoting the true implementation of management requirements.